Cathay Pacific Airways.
Terrible, terrible, terrible customer service. After two weeks of dealing with them I may be out $2,600 with no restitution and no trip. Their internet booking modification features are a false front and their 800 number has been chronically "busy" for over a week.
I have a flight reserved SFO-HKG and have a connecting flight that was cancelled. I had to reschedule the cancelled flight on a separate airline and have to change my Cathay flight to line up with it. I tried making the flight change online and thought that I had completed the transaction, I got a confirmation email that said it was changed and to change all corresponding hotel/transport arrangements. I never received my e-tickets so I tried calling the 800 number several times each day (the ONLY number they have) and it was busy for a week. I sent an email to their customer service a couple times and received no response. I was getting very concerned. Yesterday I drove to the airport, paid for parking, and spoke to a ticketing agent. They were of no help. They said my booking change request is not confirmed and they have no way of putting me on a different flight unless I cancel my current flight and pay $1,900 for a new ticket (they said it's "booked" but there
are seats if you pay the price. Online it shows half the seats are available.
). And the only way to be put on a waiting list is to call the 800 number that, for all I know, is a fake line leading to an answering machine.
That is the current state of affairs and reading reviews on other sites, it doesn't look promising. BEWARE Cathay Pacific Airways if you need any sort of customer service whatsoever. (meaning the privilege to speak to a person or computer who can do something)
I would love opportunity to just complain about stiff seats, poor food and snarky attendants.............